Service Quality Professional (f/m/d)

A Snapshot of Your Day
A Snapshot of Your Day

Join our global and diverse Gas Services (GS) organization, where putting the customer at the heart of every decision and continuously improving how we operate are the foundation of quality. Quality is more than reporting, firefighting, and correcting issues after the fact - it is about turning experience into sustainable learning and lasting improvement.

As Service Quality Professional you will act as a trusted partner and point of contact for our Regional Service Unit (RSU), driving important Service Quality initiatives and process improvements across GS. You will connect the Regional Service Units, Global Service Operations, and other stakeholders on key quality topics - sharing best practices, driving common standards, and creating transparency. Balancing global, strategic initiatives with selective, hands-on regional support, you will help ensure quality programs are successfully implemented and that sustainable improvements - measured by non-conformance costs (NCC) and customer satisfaction (NPS) - are achieved.

How You'll Make an Impact

• Act as a reliable, competent point of contact for RSU on quality topics, hurdles, and questions, ensuring RSU interests are considered in EQS decision-making.
• Enable the RSU QM community by providing the support needed to successfully implement quality programs and achieve measurable, sustainable improvements in Service Quality.
• Drive global focus-area initiatives - Customer Excellence / NPS, Service CAPA, and Process Management - in alignment with RSU needs, EQS stakeholders, and process owners.
• Support and govern prioritized improvement projects across regions, and global functions, ensuring visible, customer-felt impact.
• Foster process implementation, harmonization, and comparability of results across RSUs to reduce complexity and boost efficiency.
• Act proactively based on data - leverage dashboards, KPIs, and AI-supported insights to identify focus areas and accelerate decisions.
• Identify global, systemic issues and initiate targeted, cross-regional improvement actions, applying structured problem-solving and continuous-improvement methods.
• Facilitate best-practice sharing by highlighting regional successes and systematically addressing areas for improvement across the GS Service network.
• Provide transparency through structured reporting, and maintenance of relevant frameworks (e.g., Hoshin Kanri, Quality DoR)

What You Bring

• University degree in engineering, business, quality management, or a comparable field.
• Solid experience in quality management, process management, service operations, or continuous improvement, ideally within a complex, international, service-oriented organization.
• Understanding of quality methods and standards (e.g., ISO 9001), including non-conformance management, and their integration into daily processes.
• Experience applying continuous improvement and problem-solving methodologies (e.g., Lean Six Sigma, root-cause analysis) across multiple organizations.
• Affinity for digitalization and AI to make quality and process knowledge more accessible and processes smarter (e.g., SEPH, BIC Cloud, and related tools).
• Excellent stakeholder management, great communicator, and organizational skills, with the ability to build trust across cultures, regions, and hierarchy levels.
• Proactive, self-driven, and customer-centric mindset, balancing global strategic goals with pragmatic regional support.
• Fluency in English; further languages are a plus given the global scope of the role.

About the Team
Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100.000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• In addition to an attractive remuneration package in line with the market, you can expect an attractive employer-financed company pension scheme
• We also offer the opportunity to become a Siemens Energy shareholder
• We offer our employees the opportunity to work flexibly and remotely, and our inspiring offices provide space for collaboration and creativity
• The professional and personal development of our employees is very important to us. We provide them with the opportunities to learn and develop in a self-determined way, various attractive programmes and learning materials are available for this purpose
• In relation to the "compatibility of family and work", we have a wide range of offers, e.g. flexible working time models, childcare places at many locations, the possibility of trial part-time work or even a sabbatical

We value equal opportunities and welcome applications from people with disabilities.

https://jobs.siemens-energy.com/jobs

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