Lead Solution Engineer (m/f/d) | Technology & Prof. Services Industry

As a Senior Solution Engineer (m/f/d) at Salesforce, you will play a critical role at the intersection of business, technology, and sales, helping customers reimagine their Customer 360 strategy.

You will partner with organizations across Technology (Software & Hardware) and Professional Services to design and deliver innovative solutions leveraging the full power of the Salesforce platform, including Data Cloud, AI, and next-generation Agentic AI capabilities.

This role goes beyond traditional CRM-it's about enabling customers to unlock value through data-driven architectures, intelligent automation, and AI-powered customer engagement.

You will work across both existing customers and new logos, driving strategic conversations from early discovery through to solution design and deal closure.

Your Responsibilities

Strategic Advisory & Discovery

• Lead discovery workshops to uncover business challenges and transformation opportunities
  
• Advise business and IT stakeholders on modern CRM, data, and AI architectures
  
• Translate customer needs into compelling Salesforce solution visions
  

Solution Engineering & Pre-Sales Execution

• Design and present end-to-end solutions across the Salesforce ecosystem
  
• Develop solution architectures leveraging products such as Sales Cloud, Service Cloud, Data Cloud, and AI capabilities
  
• Deliver engaging product demos, storytelling, and value-driven presentations
  
• Partner closely with Account Executives, Customer Success, and Partners
  

Growth & Customer Expansion

• Support new customer acquisition (new logos) with a strong hunting mindset
  
• Identify and drive expansion opportunities within existing accounts
  
• Build long-term trusted advisor relationships with key stakeholders
  

Innovation & AI Leadership

• Position AI and Agentic AI as core enablers of business transformation
  
• Translate emerging trends into practical, high-impact use cases
  
• Contribute to thought leadership within the team and customer engagements
  

Your Profile

Experience

• Proven experience as a Solution Engineer, Pre-Sales Consultant, Solution Architect, or Technical Consultant
  
• Background in CRM, SaaS, or cloud platforms (Salesforce experience strongly preferred)
  
• Alternatively: experience with a Salesforce implementation partner or consulting firm
  
• Track record of supporting complex, customer-facing projects or sales cycles
  

Technical & Architectural Understanding

Strong understanding of:

• CRM platforms and enterprise architectures
  
• Data integration and data platforms
  
• AI-driven applications and automation
  
• Ability to bridge technical and business conversations effectively
  

Mindset & Soft Skills

• Strong customer-first mindset with a focus on delivering measurable business value
  
• Growth-oriented and proactive - you bring a clear hunting attitude
  
• High level of curiosity and continuous learning, especially around AI
  
• Excellent communication and presentation skills, including C-level engagement
  
• Comfortable working in dynamic, cross-functional teams
  

What Makes This Role Unique

• Work at the forefront of CRM, Data, and AI innovation at Salesforce
  
• Shape how leading companies in Germany approach Customer Experience transformation
  
• Be part of a high-impact team driving both new business and customer growth
  
• Engage with cutting-edge topics like Agentic AI and intelligent automation
  

Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

At Salesforce, we strive to create an accessible and inclusive experience for all candidates.
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form.

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Severe Disability Statement:
We warmly invite applications from individuals with a severe disability status (Schwerbehinderung). Salesforce is committed to equality and creating a workplace that reflects society. We set ambitious goals for representation, emphasize accessibility and inclusion, and continuously learn and improve. Learn more about our inclusion initiatives here. In 2019, Salesforce joined The Valuable 500 to champion disability inclusion in business leadership.

Equal Opportunity Statement.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Salesforce welcomes all.