Front Desk Receptionist

This position is responsible for daily front desk reception services, administrative support, document and parcel management, and routine office logistics. The role also covers reception and on-site support for visiting clients and students of study tour programs, including company visit accompaniment and on-site coordination.

Candidates must be local European residents with fluent English. The incumbent shall maintain a professional corporate image and ensure orderly daily office operation and smooth on-site reception work.

Key Job Responsibilities

Daily Front Desk & Administrative Support

1. Visitor Reception Receive and greet all incoming guests, business clients, partners and interviewees. Complete visitor registration, guidance and basic consultation response, and notify relevant internal staff in a timely and professional manner.
2. Phone Call Management Answer, record and transfer official calls professionally, register call information accurately and follow up on routine inquiries.
3. Document & Parcel Management Receive, register, classify and distribute daily letters, official documents, parcels and express deliveries. Arrange external mailing and keep complete delivery records to avoid loss or errors.
4. Environment & Material Management Maintain cleanliness and tidiness of the front desk and lobby public area. Organize and display company promotional materials and office supplies, and replenish materials regularly.
5. General Administrative Assistance Support daily administrative work including office supplies registration and distribution, meeting arrangement, on-site meeting logistics, simple document sorting and filing, and daily administrative ledger recording.
6. Ad Hoc Work Complete temporary administrative and logistics tasks assigned by the management.

Study Tour Reception & On-site Support

1. Client & Student Reception Provide professional reception services for visiting clients and students of study tour programs. Responsible for guest connection, company visit accompaniment and on-site negotiation coordination. No project course explanation is required, only basic company introduction and reception services.
2. Event Preparation & On-site Support Cooperate with the business team to complete pre-event preparation, material arrangement and venue setup for study tour activities. Maintain on-site order, provide personnel guidance and ensure smooth progress of all on-site activities.

Job Requirements

1. Candidate Background: Local European resident, familiar with local business etiquette and social environment.
2. Language Skill: Fluent in English (speaking, listening, reading and writing), capable of full English business reception and on-site communication independently.
3. Personal Image & Literacy: Neat appearance, elegant manners, strong affinity and professional service awareness.
4. Working Competency: Careful, proactive and well-organized. Possess good communication skills and on-site emergency response capability with standardized reception etiquette.
5. Professional Attitude: Strong sense of responsibility, good team cooperation and high execution, able to follow work arrangements actively.

Job Authority

1. Manage visitor registration, reception guidance and lobby on-site order.
2. Manage sorting and application of front desk supplies and reception materials.
3. Independently complete daily business reception and company visit accompaniment work.

Performance Standards

1. Provide standardized and polite front desk reception service with zero customer complaints.
2. Ensure zero errors and omissions in document and parcel receiving and delivery work.
3. Maintain clean and standardized front desk environment, and fully complete daily administrative support work.
4. Deliver professional reception services for clients and students, and guarantee effective on-site support for study tour activities.
5. Actively cooperate with the team and efficiently complete all assigned work.