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In this role, you build the technical systems that ensure product knowledge reaches the right people at the right time. If you enjoy designing, developing, and automating learning solutions to make knowledge accessible, scalable, and impactful, this role is for you.

Activities

• Build and improve digital learning solutions that help people find and use knowledge more easily.
• Connect learning tools with other systems such as ERP, CRM and collaboration platforms.
• Create learning experiences directly within the product, so users can learn while they work.
• Set up automated ways to share knowledge, for example through emails, notifications, chatbots or AI-supported content.
• Develop gamification features that make learning more engaging and effective.
• Track how people use the learning solutions and improve them based on data and user feedback.
• Work closely with Product, Engineering and Customer Success to make sure learning solutions support business goals.

Requirements

• Several years of experience building learning systems from the ground up, including system integrations, automation and scalable set-ups
• Strong technical skills in areas such as APIs, scripting, and automation tools
• Hands-on experience with learning technology platforms and tools, including LMSs, in-app learning solutions, knowledge systems, automation platforms, and analytics tools
• Ability to translate concepts into scalable, working solutions
• Comfortable navigating change in fast-moving, evolving environments
• Fluent English language skills (written and spoken), fluent German would be a plus

Team

We recently founded the Product Knowledge Enablement team — chargecloud's central hub for product knowledge. Three experienced professionals and a team lead, one clear mission: making complex product expertise accessible and impactful across the whole company.