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Global Process Analyst Customer Service (m/w/d)     ?? Location: Duisburg | ?? Full time | ?? HAVI Logistics GmbH   Become a part of our team   HAVI is a global, privately owned company focused on innovating, optimizing and managing the supply chains of leading brands. Offering services in marketing analytics, packaging, supply chain management and logistics, HAVI partners with companies to address challenges big and small across the supply chain, from commodity to customer. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries. HAVI's supply chain services are complemented by the customer engagement services offered by our affiliated company The Marketing Store. For more information, please visit HAVI.com.   We are hiring a Global Process Analyst Customer Service (m/w/d) for our office in Duisburg.   This is a strategic individual contributor role (staff position) within the Finance organization. The role has no direct team responsibility but offers strong cross-functional exposure and influence. The focus is on driving standardization, process improvement, and service excellence in customer-related operations.   Your Tasks      Analyze end-to-end processes to drive standardization, improve efficiency, and enable automation.      Centralize and maintain all customer agreements across markets; identify synergies and areas for improvement.      Define standard terms and service definitions for offerings; highlight non-standard requests in the Service Catalogue.      Review and document customer-specific SOPs; identify and address cost-driving deviations from standard processes.      Ensure quality and consistency in operational reporting.      Provide analytical support for underperforming markets and strategic projects.     Strategy &amp; Process Development      Design and implement global best practices in customer service.      Support development of short- and long-term strategies.      Define and track KPIs, benchmark performance within HAVI and the wider logistics industry.      Specify ERP capabilities required to support best-in-class customer service processes.      Cross-Functional Collaboration &amp; Governance      Enhance collaboration across departments and improve customer service effectiveness.      Manage key projects focused on standards, safety, and service culture.      Serve as the key contact for order management and customer service-related requests – including scoping, prioritization, and impact assessment.      Coordinate global and regional meetings for Customer Service leadership.      Participate in the rollout of global initiatives and ensure successful execution.      Act as process owner for parts of the Order-to-Cash (O2C) process (e.g., order and claim management).     Cost &amp; Performance Focus      No direct cost or budget responsibility.      Support efficiency targets such as orders processed per FTE and improvements to the Perfect Customer Order KPI (touchless, accurate, claim-free orders).     Process &amp; Systems Responsibility      Translate business needs into IT requirements and follow through implementation.      Maintain process documentation using BIC (GBTEC) and publish materials via Talent LMS.      Monitor key performance indicators and drive action plans in collaboration with markets.      Deliver analytical support as needed for specific projects or underperforming regions.     Your Profile      Bachelor's or Master's degree in Business Administration, Supply Chain, Process Management or a similar field      Residence and valid work permit for Germany are required      Relevant certifications (e.g. SAP, Six Sigma, BPMN) are a plus      Several years of experience in customer service, process management or customer relations      Experience in international and cross-cultural projects, especially in standardization and process rollout      Strong analytical skills along the Order-to-Cash process; able to identify automation and efficiency opportunities      Able to balance strategic thinking with timely, high-quality execution – in line with our "Deliver the Promise" approach      Hands-on, value-driven and pragmatic work style      Fluent English skills and solid German knowledge      Willing to travel internationally     Are you a good match for this Job?   Please submit an online application with your salary expectations and an indication of your earliest starting date.   ?? Havi Logistics GmbH, 47228 Duisburg

Global Process Analyst Customer Service (m/w/d)

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.&nbsp; At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.The Coordinator Non-Technical Customer Support (m/w/d) is responsible for the Installation planning and logistical organization planning and coordination and prioritization of the assignments for our field service teams in Germany and AustriaThis position will be an onsite position in our office at Beckman Coulter in Krefeld, Germany and reports to the Manager Customer Support.If you thrive in an amazing, multifunctional role and want to work in performance-oriented Sales Organization—read on.In this role, you will have the following key responsibilities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Installation planning and logistical organization planning·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ordering spare parts for our Field Service Teams, including spare parts courier services·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support in the creation of orders in ServiceMax·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FSE repair – deployment planning and maintenance planning·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support of the Regional Service Manager in field escalations·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Processing of inquiries regarding NOX shipping·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Measurement device calibration process including regulatory documentation·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Quotation preparation, order processing and invoice processing·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Calculation of service deployments·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintenance and processing of special requirements in the systemThe essential requirements of the job include:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; At least 2 to 3 years of experience in a role in dispatch, logistics, or customer service, preferably in the field of medical diagnostics or healthcare.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong organizational skills and time management, with the ability to handle multiple tasks simultaneously.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fluent in German and English, any additional languages are a bonus! It would be a plus if you also possess previous experience in:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in a multicultural company in the healthcare industry You may not check every requirement, or your experience may look a little different from what we outlined, but if you think you can bring value to Beckman Coulter, we encourage you to apply!Sie fragen sich, was Beckman Coulter Diagnostics zu bieten hat? Schauen Sie genauer hin.Auf den ersten Blick werden Sie feststellen, dass wir uns seit mehr als 80 Jahren der Weiterentwicklung und Optimierung von Laboren widmen, um Wissenschaft und Gesundheitswesen voranzubringen. Werden Sie Teil eines Teams, in dem Sie Gehör finden, Unterstützung erhalten und immer Sie selbst sein können. Wir schaffen eine Kultur, die die Hintergründe, Erfahrungen und Perspektiven aller unserer Mitarbeiter wertschätzt. Wenn Sie genauer hinschauen, werden Sie feststellen, dass wir in Sie investieren und Ihnen die Möglichkeit bieten, eine sinnvolle Karriere aufzubauen, kreativ zu sein und neue Dinge auszuprobieren – mit der Unterstützung, die Sie benötigen, um erfolgreich zu sein.Beckman Coulter Diagnostics ist stolz darauf, mit einer Gemeinschaft von sechs anderen Diagnostikunternehmen bei Danaher zusammenzuarbeiten. Gemeinsam arbeiten wir im Tempo des Wandels daran, das Leben von Patienten mit Diagnosetools zu verbessern, die sich den größten gesundheitlichen Herausforderungen der Welt stellen. &nbsp;Bei Beckman Coulter ist es unsere Vision, das Gesundheitswesen unermüdlich neu zu gestalten, eine Diagnose nach der anderen.Der Coordinator Non-Technical Customer Support (m/w/d) ist verantwortlich für die Installationsplanung und logistische Organisation sowie die Koordination und Priorisierung der Aufträge für unsere Außendienstteams in Deutschland und ÖsterreichDiese Position ist eine Vor-Ort-Position in unserem Büro bei Beckman Coulter in Krefeld, Deutschland, und untersteht dem Manager Customer Support.Wenn Sie sich in einer spannenden, multifunktionalen Rolle wohlfühlen und in einer leistungsorientierten Vertriebsorganisation arbeiten möchten, lesen Sie weiter.In dieser Position übernehmen Sie folgende Aufgaben:<ul><li>Installationsplanung und logistische Organisation</li><li>Bestellung von Ersatzteilen für unsere Außendienstteams, einschließlich Ersatzteil-Kurierdiensten</li><li>Unterstützung bei der Erstellung von Aufträgen in ServiceMax</li><li>FSE-Reparatur – Einsatzplanung und Wartungsplanung</li><li>Unterstützung des Regional Service Managers bei Eskalationen vor Ort</li><li>Bearbeitung von Anfragen zum NOX-Versand</li><li>Kalibrierungsprozess für Messgeräte einschließlich der erforderlichen Dokumentation</li><li>Angebotserstellung, Auftragsabwicklung und Rechnungsbearbeitung</li><li>Berechnung von Serviceeinsätzen</li><li>Pflege und Bearbeitung von Sonderanforderungen im System</li></ul>Die wesentlichen Anforderungen für diese Stelle sind:<ul><li>Mindestens 2 bis 3 Jahre Erfahrung in einer Position im Versand in der Logistik oder im Kundenservice, vorzugsweise im Bereich der medizinischen Diagnostik oder im Gesundheitswesen.</li><li>Ausgeprägte organisatorische Fähigkeiten und Zeitmanagement, mit der Fähigkeit, mehrere Aufgaben gleichzeitig zu bewältigen.</li><li>Fließende Deutsch- und Englischkenntnisse, weitere Sprachen sind von Vorteil!&nbsp;</li></ul>Von Vorteil wären außerdem folgende Erfahrungen:<ul><li>Erfahrung in einem multikulturellen Unternehmen der Gesundheitsbranche&nbsp;</li></ul>Möglicherweise erfüllen Sie nicht alle Anforderungen oder Ihre Erfahrungen weichen etwas von unseren Vorgaben ab, aber wenn Sie glauben, dass Sie einen Mehrwert für Beckman Coulter darstellen, bewerben Sie sich gerne!Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.For more information, visit <a href="http://www.danaher.com/" target="_blank">www.danaher.com</a>.

3 Kundenservice Jobs in 47906 Kempen, Deutschland