Key Responsibilities
Pre-sales Technical Support
- Collaborate with sales engineers to understand customer needs and deliver technical solutions
- Participate in tender processes, including technical proposal writing, Q&A sessions, and on-site presentations
- Provide regular technical training and enablement for the sales team
- Conduct competitive analysis by collecting technical specifications, application scenarios, and strengths/weaknesses of major competitors in the region
After-sales Technical Service
- Lead equipment installation guidance, commissioning, and acceptance delivery at customer sites
- Respond promptly to technical inquiries and fault reports, providing remote or on-site diagnosis, repair, and maintenance services
- Deliver regular technical training to customers based on product operation and maintenance manuals
- Ensure product performance meets contractual requirements
Additional Responsibilities
- Optimize service processes and establish standardized technical support systems
- Contribute to the development of the German subsidiary's laboratory and showroom
- Collect localization improvement requirements from the European market (e.g., certification standards, language interfaces, special operating conditions) and provide feedback to R&D
- Coordinate with internal engineering, project, and technical teams to ensure smooth project execution
Qualifications
Education & Experience
- Bachelor's degree or above in Mechanical Engineering, Automation, Electrical Engineering, or related STEM fields
- 2+ years of experience in technical support or application engineering in industrial automation, smart assembly, or related fields
- Prior experience in overseas field technical service (especially in Germany or Western Europe) is preferred
Technical Skills
- Proficient in mechanical transmission, electrical control, and automation software debugging
- Familiar with German and Western European industrial standards (e.g., CE certification, VDI specifications)
- Knowledge of production processes and technical requirements in the automotive or electronics industries
Language Requirements
- Fluent English (required) - must be able to conduct technical negotiations and write documentation in English
- German language skills are a plus