Student Services and Operations Manager

GEDU Global Education is one of the world's largest and fastest-growing education organizations, serving more than 100,000 students across multiple countries through a portfolio of universities, schools, language centers, and educational partnerships.

GEDU Global Education seeks a highly motivated Student Services and Operations Manager for our new campus in Berlin; to take ownership of their school/centre operations and to manage all aspects of Student Services, Facilities, Human Resources and IT.

The Student Services and Operations Manager ensures a high-quality experience for our students at the new Aberystwyth Campus Berlin, and line-manages academic and student services delivery.

What We Expect from You ?

Ensure That:

• all staff at the school consistently deliver a high calibre students experience.
• students receive a high-quality service where expectations are regularly exceeded.
• all prevailing quality standards are achieved and continuously improved.
• the operations meets or exceeds financial performance targets and recognises and takes corrective action when required.

Operations

• Act as a spokesperson and ambassador for the school when liaising with internal and external stakeholders.
• Ensure facilities provide an attractive and safe environment for students.
• Ensure compliance with all applicable laws, corporate standards and guidelines.
• Analyse negative trends in operations, quality or finance and implement corrective actions.
• Work occasional evenings and weekends as required.

Student Experience

• Continually review student feedback, ensuring targets are met and exceeded.
• Create a student-centred team culture across the school.
• Line-manage the Student Services staff
• Ensure student records are accurately maintained.

Academic & Teaching Delivery

• Ensure teaching quality and student progress meet company standards and accreditation requirements.
• Review student outcomes, feedback and complaints.
• Ensure effective delivery of the curriculum, assessment processes, and academic policies.
• Support academic compliance.
• Ensure the efficient allocation of classrooms, teachers, and resources.

Leadership and Management

• Work with the HR to ensure appraisals are completed in line with company policy for all school staff.
• Ensure effective communication and collaboration within the school team.
• Promote a positive working environment that encourages creativity, initiative, enthusiasm and energy.
• Ensure all staff understand company objectives and align their work to support them.

Sales and Marketing

• Maximise local direct sales and carry out local marketing activity with support from central marketing and sales team.
• Represent the new Aberystwyth Campus Berlin at local education fairs and marketing events.

Education

• Educated to degree level or relevant training and experience.

What Experience will You Bring to the Role?

• Fluent in both German and English
• Experience managing departments, or teams in an education, training, or service-focused environment.
• Experience in delivering high-quality student/customer experiences.
• Strong understanding of operational management, quality assurance, and customer service principles.
• Knowledge of safeguarding and welfare requirements in educational settings.
• Awareness of compliance frameworks, accreditation standards, and regulatory obligations.

Full Job Description available on demand.

Ready to be part of this journey? Apply now