Program Manager Direct-to-Patient Solutions

Program Manager Direct-to-Patient Solutions _ Germany

Location: Wiesbaden, Germany (Hybrid/Onsite)

Salary – Market standards

Position Overview

We are seeking an experienced Program Manager to lead and enhance digital Direct to-

Patient (DTP) solutions within a leading healthcare and diabetes care organization.

The ideal candidate will have a strong background in healthcare, digital transformation,

customer experience, and program management, with experience collaborating across

business, technology, and external stakeholder groups.

Key Responsibilities

• Drive the evolution and optimization of digital Direct-to-Patient business
• solutions.
• Analyze, improve, and manage reimbursement processes and patient service
• workflows.
• Enhance customer journeys and ensure a seamless patient experience across
• digital platforms.
• Lead complex cross-functional programs involving business, IT, operations,
• healthcare providers, and external partners.
• Act as the liaison between business stakeholders, technology teams, and thirdparty
• vendors.
• Gather, prioritize, and translate business requirements into scalable digital
• solutions.
• Generate data-driven insights and recommendations through customer, market,
• and business analysis.
• Support strategic initiatives, innovation programs, and digital transformation
• projects.
• Ensure compliance with healthcare regulations and internal quality standards.
• Drive continuous improvement of digital platforms, services, and operational
• processes.

Required Qualifications

• Bachelor's or Master's degree in Business Administration, Information Systems,
• Health Economics, Healthcare Management, or a related field.
• 8-10+ years of experience in Healthcare, Medical Devices, Pharmaceuticals,
• Digital Health, Health Insurance, or related industries.
• Proven experience leading large-scale projects and programs involving multiple
• stakeholders.
• Strong understanding of digital business models, customer experience, and
• process optimization.
• Knowledge of the German healthcare ecosystem and healthcare reimbursement
• processes.
• Excellent analytical, organizational, and stakeholder management skills.
• Strong verbal and written communication skills in both German and English.
• Preferred Qualifications
• Experience with reimbursement, payer, or health insurance processes.
• Knowledge of Salesforce, CRM platforms, or E-commerce systems.
• Experience developing, implementing, or managing digital products and
• customer-facing platforms.
• Background in Diabetes Care, Medical Devices, or Digital Health solutions.
• Experience working in global or multinational organizations.
• PMP, Scrum, Agile, or equivalent project/program management certifications.

If you have relevant experience and are interested in exploring this opportunity, please send your updated CV to mary.priscilina@accionlabs.com or connect with me directly on Linked

Regards

Mary Priscilina