Brillio is a global AI-native technology consulting and services company that helps enterprises transform through cloud, data, AI, digital infrastructure, and product engineering solutions. With more than 6,000 professionals worldwide, Brillio partners with leading organizations to deliver innovative technology solutions and accelerate business growth.
About the Role - German Speaking Network Ops Engineer
The role of a Network Operations Engineer is responsible for the Day-to-Day availability of the production network which includes all aspects of the WAN, LAN, Network Security, Cloud Internet Security Platform and Tools. The candidate will work closely with a mixture of Internal and External resources who will provide the Level 1 and Level 2 support. The successful candidate will require extensive experience in multinational environments and with the specific technologies used to deliver the associated services for the company. This is a technical position requiring both strong technical knowledge in conjunction with demonstration of ownership. You will support the network refresh project, deploying our latest network standard into production.
Responsibilities
- Technical networking ability to troubleshoot WAN, LAN, Network Security, Cloud Internet Security Platform and Tools
- Service restoration, sustainability, and proactive service improvement.
- Participating and at times leading Major Incident conference calls and can identify required resources.
- Provide full Root Cause Analysis for any production outages.
- Patch management
- Managed Service Provider technical resource and capabilities evaluation
- Availability tracking and technical elimination of repeat incidents
Qualifications
- Minimum of 8 years’ experience in IT Operations Technical Engineering positions
- MUST be C2 German and above - spoken and written
Required Skills
- Expert Knowledge of Carrier Services – SDWAN VeloCloud & WAN Circuits, MPLS, Point to Point
- Expert Knowledge of networking infrastructure suppliers and service offerings including; Cisco, Aruba & Infoblox
- Experience working with Enterprise Wireless Network Services (wireless first concept)
- Experience working with Cloud Internet Security Planform, such as Zscaler
- Demonstrable understanding of network load balancers and firewalls
- Experience with monitoring applications such as SolarWinds & Riverbed
- Experience of working as part of a Global 24*7 support model
- Professional Technical Certification preferred
- History of working in both an insource IT model and a blend of Managed Service Delivery would be beneficial
Preferred Skills
- Strong Communication Skills
- Technical competencies around Data Routing & Switching
- Tooling in an enterprise network
Location: Düsseldorf, Germany
Hybrid working