IT Support Engineer
Experience: 3+ Years
Location: Germany
Role: IT Support
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Job Summary
We are looking for an experienced IT Support Engineer to provide L1/L2 technical support to end users, troubleshoot hardware and software issues, and maintain workplace IT infrastructure in an enterprise environment.
Key Responsibilities
- Provide L1/L2 onsite and remote IT support to end users.
- Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, and business applications.
- Diagnose and resolve desktop, laptop, printer, monitor, docking station, and peripheral issues.
- Support Active Directory including user accounts, password resets, permissions, and basic group management.
- Troubleshoot LAN, Wi-Fi, VPN, and basic network connectivity issues.
- Install, configure, image, and maintain PCs, laptops, software, and peripherals.
- Manage and resolve incidents and service requests using ITSM/ticketing tools within SLA.
- Support hardware replacement, device provisioning, software deployment, and asset management.
- Escalate complex issues to network, server, security, and application teams.
- Maintain technical documentation, knowledge articles, and IT asset records.
- Provide professional and customer-focused support to users.
Key Skills
- IT Support / Desktop Support / EUC
- Windows 10/11
- Microsoft 365 / Office 365
- Active Directory
- Outlook / Teams
- Hardware & Software Troubleshooting
- LAN / Wi-Fi / VPN
- ITSM / Ticketing Tools
- PC Imaging & Deployment
- Basic Intune / SCCM / Endpoint Management knowledge preferred.
- German and English communication skills preferred/required depending on the client environment.