IT Support Engineer
Experience: 3+ Years
Location: Germany
Role: IT Support
Schedule visit for some sites, preferring freelancers for this site !
Job Summary
We are looking for an experienced IT Support Engineer to provide L1/L2 technical support to end users, troubleshoot hardware and software issues, and maintain workplace IT infrastructure in an enterprise environment.
Key Responsibilities
Provide L1/L2 onsite and remote IT support to end users.
Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, and business applications.
Diagnose and resolve desktop, laptop, printer, monitor, docking station, and peripheral issues.
Support Active Directory including user accounts, password resets, permissions, and basic group management.
Troubleshoot LAN, Wi-Fi, VPN, and basic network connectivity issues.
Install, configure, image, and maintain PCs, laptops, software, and peripherals.
Manage and resolve incidents and service requests using ITSM/ticketing tools within SLA.
Support hardware replacement, device provisioning, software deployment, and asset management.
Escalate complex issues to network, server, security, and application teams.
Maintain technical documentation, knowledge articles, and IT asset records.
Provide professional and customer-focused support to users.
Key Skills
IT Support / Desktop Support / EUC
Windows 10/11
Microsoft 365 / Office 365
Active Directory
Outlook / Teams
Hardware & Software Troubleshooting
LAN / Wi-Fi / VPN
ITSM / Ticketing Tools
PC Imaging & Deployment
Basic Intune / SCCM / Endpoint Management knowledge preferred.
German and English communication skills preferred/required depending on the client environment.