Talent Partners are managing a confidential search for a Head of Professional Services with a growing international financial technology business.
Reporting to C-level executive, the successful candidate will lead a regional Professional Services organisation of consultants, project managers, solution architects and delivery professionals.
This is a hands-on leadership position combining commercial ownership with close operational oversight of customers, people and delivery.
Key responsibilities will include:
- Ownership of Professional Services revenue, gross margin and profitability
- Consultant utilisation, capacity planning and revenue forecasting
- Day-to-day oversight of project health, resources, risks and customer commitments
- Delivery of complex software implementation and transformation programmes
- Leadership and development of a high-performing regional team
- Executive engagement with strategic customers
- Delivery governance, standardisation and operational improvement
- Adoption of automation and AI to improve productivity and project outcomes
- Management of external delivery and systems-integration partners
The successful candidate will have substantial experience leading customer-facing Professional Services teams within enterprise software, SaaS or fintech. They should have owned a services P&L and demonstrated measurable improvements in utilisation, delivery performance, project profitability and customer outcomes.
Native-level German and fluent English are essential., and the ability to speak Dutch is highly desired also. Occasional travel to company and client sites in Europe will be required.
For a confidential discussion, please contact Stephen Kennedy at Talent Partners.