Field Service Technician

Job Description

1. Responsible for the on-site installation of the 3S products: Lifts, Climb Auto System, Climb assist.
2. Provide customers with training on the installation, use and annual inspection of the company's products.
3. Attend customer sites to deal with faults as instructed by the company.
4. Refining and writing product guidelines
5. Refining and writing troubleshooting manuals.
6. Preparation of Product maintenance reports
7. Counting product failures and assisting the Quality Department in analyzing root causes
8. Development of improvement measures to address common product issues
9. Support sales with technical clarification.
10. Daily management of the warehouse, identification and dispatch of parts.

Requirements：

1. At least two years of relevant work experience, with experience in mechanical installation and basic electrical knowledge
2. Proficient in the use of office software
3. Good communication and presentation skills
4. Able to adapt to short-term travel
5. Fluent in English and German
6. Base in Germany, travel to the office every day is required.