Customer Support & Implementation Specialist (m/f/x)

Customer Support & Implementation Specialist (m/f/x)

Munich, Germany

We are ImoGate, a dynamic German-French company with offices in Munich and Paris.

Our innovative solutions are transforming the asset management industry, helping international clients collect, validate and manage complex investment data.

Join our cross-functional team at an exciting stage of growth, where you will work directly with clients, service providers and our internal teams across support and implementation activities.

Responsibilities

• Provide Level 1 support on the SmartGate platform.
• Document incidents and service requests, including analysis, troubleshooting, resolution and customer follow-up.
• Escalate incidents and service requests promptly when required.
• Provide professional and responsive support to clients and service providers.
• Support Level 2 activities under the guidance of senior team members.
• Coordinate with internal and external teams as part of incident and service request resolution.
• Monitor service provider activity against delivery deadlines and support client reporting.
• Support the onboarding of clients, users and service providers onto SmartGate.
• Support implementation activities, including platform configuration, testing and validation.
• Assist with user training and documentation.
• Perform data checks and support investigations using Excel, SQL and database queries.
• Follow and maintain Service Desk processes and client-specific procedures.

We are looking for someone

• Based in Munich.
• With strong written and spoken English.
• With experience in Support, Service Desk, Managed Services, implementation or a similar role.
• With basic knowledge of databases and SQL.
• Comfortable working with data and performing basic analysis and validation.
• With good problem-solving, communication and analytical skills.
• Organized, proactive, comfortable working with customers and willing to learn.

Experience in asset management, financial services or data management is a plus. French or German would also be an advantage.

What we offer

• A high degree of responsibility and the opportunity to grow across support and implementation.
• Flexible working conditions with the possibility of remote work.
• A collaborative and international work environment in the heart of Munich.
• Regular team events and an entrepreneurial company culture.