Account Coordinator (m/f/d) - full time

INEOS Manufacturing Deutschland GmbH, Köln

For the Customer Service Center in our Business Unit Olefins & Polymers Europe in Cologne, Germany we are looking temporary for two years for an Account Coordinator - full time INEOS is a young and vibrant global chemical company. We have grown quickly through acquisition, having 105 sites in 22 countries, 18,500 employees and annual turnover of over $40bn. Yet we are often referred to as the biggest company that you have never heard of. We are not publicly quoted and we do not sell directly to the end consumer. The chemicals we make enhance almost every aspect of modern life. We believe INEOS is a refreshing place to work and we are prepared to embrace new approaches to business. INEOS in Cologne employs 2,500 people and is INEOS' biggest production site. Your responsibilities Proactively aim to develop and maintain the relationship between customer and INEOS and strengthen our customer's loyalty and confidence Act as first contact for the customers for all order-related/administrative sales questions for a defined customer portfolio Liaise with other internal and external functions e.g. logistics and product planning at 8 European INEOS sites to provide excellent customer service Knowledge of Order to Cash process. Following all steps from order entry to invoicing according to defined processes Maintain secure and accurate customer records (General Data, Pricing, etc.) Handling of claims, returns and price corrections Display consistent, effective and strong customer service behaviours Your qualifications Italian mother tongue Fluent in both spoken and written English - German language is an advantage Commercial education or experience in customer service in industrial sector High level of accuracy, attention to detail and well organised Good communication and influencing skills Good numeracy and analytical skills Exceptional team player Knowledge of SAP (or similar ERP) plus strong skills in MS Office particularly Excel is an advantage What we have to offer Diverse tasks and attractive conditions that meet our high expectations. Competitive salary Pension 30 days annual leave plus public and bank holidays Fast paced international environment Structured Training Development opportunities Flexible working hours in line with company guidelines Health management and gym on site Haben wir Ihr Interesse geweckt? Dann bewerben Sie sich bitte online. » Online bewerben Questions? Please contact: Ms Tanja Doderer Recruiting Telephone: +49 (0)221 3555 - 1133 We are looking forward to receiving your application!